Your privacy and data security are top priorities for the Evento team. Please read this privacy policy carefully before using our website, applications, or any of our services.

The Evento app is a digital platform specialized in marketing and booking tickets for various events, such as concerts, plays, matches, and exhibitions. The app aims to provide an easy and convenient ticket booking experience.

By providing us with your information, you implicitly agree to our use of it in accordance with this privacy policy. If you do not agree, we advise you not to use our services.

The app is designed to make ticket booking online secure and reliable, giving users convenience and reducing the time spent on reservations.

App Features:

• • Advanced search and filtering tools to help users find suitable events.
• • Flexible collaboration between organizers and service providers to improve the user experience.

How It Works:

1. Registration and Account Creation

   • • Download the app and create an account using your phone number.
   • • Identity verification through a one-time password (OTP).

2. Registering as Organizer or Service Provider

   • • Comply with local laws and regulations.
   • • Sign a separate terms of use agreement.

3. Browsing Events

   • User-friendly interface to discover events using filters by category, date, and location.

4. Selecting Events and Tickets

   • • View event details such as location, schedule, and pricing.
   • • Select ticket type and quantity.

5. Payment

   • • Secure payment methods including cards and digital wallets.
   • • Immediate payment confirmation notification.

6. Cancellation and Refunds

   • • Subject to organizer policy and may include fees.
   • • Refunds are processed upon approval according to stated terms.

7. Encryption and Security

   • • Encryption technologies like TLS/SSL and AES-256 secure user data.
   • • Regular security audits and threat detection systems in place.

8. Booking Confirmation and Technical Support

   • • Instant booking confirmation notification after payment.
   • • Customer support available for inquiries.

Filtering User-Submitted Content

• All profile pictures are automatically reviewed using AI, with manual supervision when necessary.
• Any content that violates evento's standards or policies will be rejected.

Reporting Inappropriate Content

• The app includes a "Report Inappropriate Content" feature available to all users, where reports are reviewed within 24 hours.
• The reporting user will be notified of the action taken via an in-app notification.
• If the content is found to be in violation of policies, it will be removed immediately, and the offending user may be banned depending on the severity of the violation.

Blocking Abusive Users

• evento reserves the right to suspend or block any user who violates the content policy.
• Users will receive a warning for minor violations, while repeated violations may result in temporary account suspension.
• Accounts will be permanently banned in cases of severe violations, such as sharing illegal or provocative content.
• Users can submit an appeal to contest a ban via info@evento-sy.com, and the request will be reviewed within 5 business days.

The evento app is strictly prohibited for minors under 18 years old. When registering, users must provide accurate and complete information, including their date of birth, to verify their eligibility to use the app.

The app reserves the right to suspend or terminate any account found to belong to an underage user, ensuring compliance with legal requirements and protecting users' financial data.

User Rights:

• The right to privacy and data protection.
• The right to receive transparent information about services and fees.
• The right to file complaints and receive a prompt response.
• The right to unsubscribe or delete an account at any time.
• The right to request a copy of personal data or delete it.
• The right to modify personal information through account settings.
• The right to object to data usage for marketing purposes.

User Responsibilities:

• Maintaining the confidentiality of account information.
• Complying with the app’s terms and conditions.
• Immediately reporting any suspicious activity.
• Using the app responsibly and only for authorized purposes.
• Refraining from any illegal or fraudulent activities.

Legal Liability:

• If a user violates their obligations, they may be held legally and financially responsible.
• The app reserves the right to take legal action against users who breach these terms.

Legal Rights

• Protecting the intellectual property rights of the app.
• Establishing clear terms and usage policies.
• Managing risks and security to ensure app stability.
• Enforcing terms and conditions against violations.

Responsibilities

• Providing transparent and accurate information about services.
• Ensuring the security and integrity of financial transactions.
• Responding to user complaints promptly and fairly.
• Complying with applicable laws and regulations.

Data Collected Directly

• Full name, phone number, address, date of birth, gender, email, and payment details.

Data Collected Automatically

• IP address, browser type, device data, geographical location (with consent), and device identifiers.

Data Retention Period

• Account Data: Retained until the user requests deletion (30 days).
• Financial Data: Retained for 5 years according to financial regulations.
• Activity Logs: Retained for 6 months for security purposes.

Data Transfers

• Data is transferred to secure servers following international security standards.

Data Disclosure

• Data is shared only in legal cases or to protect user rights.

• Modern encryption technologies are used to protect user data.
• While 100% security cannot be guaranteed, the app follows best security practices.

• Users can delete their accounts via app settings or by contacting customer support.
• Monthly or yearly subscriptions must be canceled manually before deleting an account.

• The app reserves the right to update this policy at any time, with users being notified of changes.
• Users can accept or reject updates. If rejected, they can delete their accounts.

For any inquiries or complaints, please contact us via email: info@evento-sy.com